Open Minds Centre (OMC) – Privacy Statement

Open Minds Centre (OMC) is a trauma therapy and psychotherapy service for adults, adolescents and children who are experiencing emotional difficulties.  We are dedicated to safeguarding and preserving your privacy when communicating with us in person, electronically or online on our website.

This privacy statement will explain what happens with any personal data you provide to us.  While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).  Information may be provided by filling in forms (either manually or on our website) or corresponding with us by telephone, email or otherwise.  This may include, but is not limited to:

  • First name and last name
  • Home address
  • Email address
  • Landline / Mobile telephone number
  • Cookies

Personal data, under the EU’s GDPR (General Data Protection Regulation) is defined as:

“Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Open Minds Centre (OMC) will collect and use your personal data in operating our website and in the provision of services, we may collect and process the following data about you:

  • Details required to deliver the psychotherapy service to you and / or your family / family member;
  • Details of your visits to our website and the resources on our website that you have accessed;
  • Information that you provide to us by filling in the contact form on our website;
  • Information that you provide to us when you complete our registration form when you engage in the therapy services we provide;
  • Information you provide to us when you communicate with us for any reason in person, by telephone, email or by post.

Why does Open Minds Centre (OMC) need to collect and store personal data?

In order for us to provide you with the psychotherapy service we offer, we need to collect personal data for correspondence purposes and details service provision.  We are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.

How will Open Minds Centre (OMC) use the personal data it collects about me?

Open Minds Centre (OMC) will process, collect store and use the information you provide in a manner compatible with the EU’s GDPR (General Data Protection Regulation).

We will endeavour to keep your information accurate and up to date and only to keep it for as long as necessary in accordance with the law and GDPR regulations.

Open Minds Centre (OMC) is required to retain information in accordance with the law on clinical notes.  How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.  Personal data may be held in addition to these periods depending on individual business needs.

Sharing your personal data with third parties

Open Minds Centre (OMC) may pass your personal data on to third party service providers.  If we wish to pass your sensitive personal data on to a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

When and why will I be contacted by Open Minds Centre (OMC)?

Our aim is not to be intrusive and we undertake not to ask irrelevant or unnecessary questions.  The information you provide to Open Minds Centre (OMC) will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Cookies

Open Minds Centre (OMC) website, uses performance cookies to store and retrieve information on your browser.  Performance cookies allow us to recognise and count the number of visitors to our site and to see how visitors navigate the site.  We use this information to understand how visitors use the Open Minds Centre (OMC) website so that we may improve how we present our content.  By using this site, you are agreeing to the use of cookies as described.

Can I find out what personal data is being held by Open Minds Centre (OMC) about me?

At your request, Open Minds Centre (OMC) can confirm what information we hold about you and how it is processed.  If Open Minds Centre (OMC) does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data;
  • The purpose of the processing as well as the legal basis for processing;
  • If the processing is based on the legitimate interests of Open Minds Centre (OMC) or a third party, information about those interests;
  • The categories of personal data collected, stored and processed;
  • Recipient(s) or categories of recipients that the data is / will be disclosed to;
  • How long the data will be stored;
  • Details of your rights to correct, erase, restrict or object to such processing;
  • Information about your right to withdraw consent at any time;
  • How to lodge a complaint with the supervisory authority;
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data;
  • The source of personal data if it wasn’t collected directly from you;
  • Any details and information of automated decision making, such as profiling and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 

What ID documents will I need to provide to access this information?

Open Minds Centre (OMC) will accept the following forms of identification when information on your personal data is requested:

  • Passport
  • Drivers Licence
  • Birth Certificate
  • Utility Bill / Bank Statement (less than three months old)

Subject Access Procedure

In line with the rights afforded to you under the GDPR (General Data Protection Regulation), you are entitled to submit a subject access request for any of the information we hold on you as previously stated.  This request must be submitted by email to info@openmindscentre.ie .  In return we will provide you with a form that must be completed and accompanied by the relevant proof of identification.  The request must specify the information you require.  We will endeavour to respond to your request within the agreed time frames as defined within the GDPR (General Data Protection Regulation).  Please note that subject access request records, including your proof of identification, will be retained in line with the regulation.

Consent

By consenting to this privacy statement, you are giving us permission to process your personal data specifically for the purposes identified above.  Where consent is required by Open Minds Centre (OMC) to process personal data, it must be explicitly given and unambiguous.  Where we are asking for sensitive data, we will always tell you why and how the information will be used.

Withdrawal of Consent

You may at any time withdraw your consent for Open Minds Centre (OMC) to process your personal data.  Please send an email to info@openmindscentre.ie .

Contacting Us

You may contact us at any time in relation to this privacy statement or to ensure that the personal data we hold is accurate and up to date.  We may contact you intermittently to ensure the accuracy of your data.  Please do not hesitate to contact us at info@openmindscentre.ie if you require any further clarification.

Complaints

In the event that you wish to make a complaint about how your data is being processed by Open Minds Centre (OMC) or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority:

Data Protection Commissioner   www.dataprotection.ie

21 Fitzwilliam Square South, Dublin 2, D02 RD28                Tel: +353 578 683 800

Privacy Statement